An error message may appear if you're trying to apply two promotions at the same time. For example, if you have a personal promo code and there’s already a general promotion active. These can’t be combined. You can complete your booking without applying the second code.

Do you get an error right away when entering the code? Then the promotion may have expired. Feel free to contact us – we’ll be happy to take a look. If the code was still valid but didn’t work for you, we’ll make sure to add it to your booking afterwards. So you can go ahead and complete your booking, and just reach out to us afterward.

Your booking is final once we receive your first payment. When you click "I’m booking with a payment obligation," you’ll be redirected to the payment page to complete your (first) payment. We will temporarily hold your tent until the payment is received. After that, your booking is final, and the fun can begin!

It’s no problem to make changes to your booking, such as updating your travel party or adding extras. We are happy to help you with this. If you have a promotional code but didn’t manage to apply it during booking, don’t worry – we can add it for you afterward. No need to rebook. Convenient, right?